Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline (24 Hours)

1800 241 7711

A A A

Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline

(24 Hours)

1800 241 7711

Dr Ng Eng Hen
Mr Chee Hong Tat
Mr Saktiandi Supaat
Ms Gan Siow Huang
Mr Chong Kee Hiong
5 Advisors
Bishan-Toa Payoh Town Council

Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline (24 Hours)

1800 241 7711

A A A

Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline

(24 Hours)

1800 241 7711

Our Offices

  • Toa Payoh Office

    Blk 125A Lorong 2 Toa Payoh,
    #01-134 Singapore 311125

    Email: prm@btptc.org.sg

  • Operating Hours

    Mon to Fri : 8.00am to 5.30pm
    Sat : 8.00am to 12.00pm
    Sun & Public Holidays : Closed

  • Bishan Office

    Blk 197 Bishan Street 13,
    #01-585 Singapore 570197

    Email: prm@btptc.org.sg

  • Operating Hours

    Mon to Fri : 8.00am to 5.30pm
    Sat : 8.00am to 12.00pm
    Sun & Public Holidays : Closed

Meet Our MPs

Dr Ng Eng Hen

Dr Ng Eng Hen

Minister for Defence
MP for Bishan-Toa Payoh GRC (Toa Payoh Central)
Adviser to Bishan-Toa Payoh Town Council
Adviser to Bishan-Toa Payoh Grassroots Organisations

Facebook: https://www.facebook.com/ngenghen
Email: ng.enghen@yahoo.com.sg

Meet-The-People Session

Blk 178 Toa Payoh Central #01-238 Singapore 310178
Every Tuesday from 7.30pm (Except Public Holidays)

Contactless e-Meet-The-People Session

Email: Toa.Payoh.Central@pap.org.sg
(Please provide Name as per NRIC, Address, Contact, Appeal Details)

Gan Siow Huang

Ms Gan Siow Huang

Minister of State, Ministry of Education & Ministry of Manpower
MP for Marymount SMC
Vice-Chairman of Bishan-Toa Payoh Town Council
Adviser to Marymount SMC Grassroots Organisations

Facebook: https://m.facebook.com/gansiowhuang

Face-to-face Meet-The-People Session

Blk 231 Bishan St 23 #01-03 Singapore 570231
Every Tuesday from 7.30pm (Except Public Holidays)

Blk 309 Shunfu Road #01-175, Singapore 570309
Every 1st Tuesday of the month from 7.30pm (Except Public Holidays)

Contactless e-Meet-The-People Session

Call: 6452 4107 (Tuesdays, 7.30pm-9.30pm)

Email: mps.marymount@gmail.com
(Please provide Name as per NRIC, Address, Contact, Appeal Details)

Virtual: Zoom session can be arranged in advance via email

Mr Chee Hong Tat

Mr Chee Hong Tat

Senior Minister of State, Ministry of Finance and Ministry of Transport
MP for Bishan-Toa Payoh GRC (Toa Payoh West-Thomson)
Elected Member of Bishan-Toa Payoh Town Council
Adviser to Bishan-Toa Payoh Grassroots Organisations

Facebook: http://www.facebook.com/hongtat.chee

Face-to-face Meet-The-People Session

Blk 122 Lorong 2 Toa Payoh #01-18 Singapore 310122
Every Tuesday from 7.30pm (Except Public Holidays)

Contactless e-Meet-The-People Session

Email: cheeht1973@gmail.com
(Please provide Name as per NRIC, Address, Contact, Appeal Details)

Mr Chong Kee Hiong

Mr Chong Kee Hiong

MP for Bishan-Toa Payoh GRC (Bishan East-Sin Ming)
Chairman of Bishan-Toa Payoh Town Council
Adviser to Bishan-Toa Payoh Grassroots Organisations

Facebook: https://www.facebook.com/chongkeehiong

Face-to-face Meet-The-People Session

Blk 196 Bishan Street 13 #01-563 Singapore 570196
Every Tuesday from 7.30pm (Except Public Holidays)

Blk 409 Sin Ming Avenue #02-01, Singapore 570409
Every 1st Tuesday of the month from 7.30pm (Except Public Holidays)

Contactless e-Meet-The-People Session

Email: chongkeehiong@outlook.com
(Please provide Name as per NRIC, Address, Contact, Appeal Details)

Whatsapp/SMS: 9711 5673

Mr Saktiandi Supaat

Mr Saktiandi Supaat

MP for Bishan-Toa Payoh GRC (Toa Payoh East)
Vice-Chairman of Bishan-Toa Payoh Town Council
Adviser to Bishan-Toa Payoh Grassroots Organisations

Facebook: https://www.facebook.com/Saktiandi.page1

Face-to-face Meet-The-People Session

Blk 261A Toa Payoh East #01-02 Singapore 311261
Every Tuesday from 7.30pm (Except Public Holidays)

Contactless e-Meet-The-People Session

Email: TPEast@gmail.com
(Please provide Name as per NRIC, Address, Contact, Appeal Details)

WhatsApp: 8356 1427

Call: 6259 2881 (Tuesdays, 7pm-9pm)

  • Dr Ng Eng Hen
  • Mr Chee Hong Tat
  • Ms Gan Siow Huang
  • Mr Chong Kee Hiong
  • Mr Saktiandi Supaat

From Our Residents

  • We were facing waste water raining into our unit from the unit above us, so I called BTPTC to seek help. They arranged for a contractor to assess our kitchen pipe within a few hours. Mr Robin the officer from BTPTC patiently explained a resolution plan and addressed my concerns timely. With Robin’s help, the leakage issue was resolved on the same day! We are very thankful for his commitment to help us and grateful to the BTPTC team as well! Thank you!

    Kam Wai Mun

  • Dear Sir, I wish to register my heartfelt thanks to Mr Ray, who attended my issue of water leakage at the piping system in the kitchen area. His attentiveness and prompt follow-up augurs well for town council and he is very professional in dealing with Jasper, HDB branch on the co-ordination works. He indeed adds value to Bishan-TPY TC and kudos to Mr Ray.

    Lewis Lee

  • We would like to compliment on the lady cleaner that takes pride in her cleaning of the void deck most mornings. Good job and keep it up!

    Benjamin

  • Dear Sir/Madam,

    I just wanna comment Mr Yeo who has been cleaning my block 191, Bishan Street 13, ever since he took over the cleaning, I must comment that he did a great job, our staircases and corridors are well swept and I just wanna make sure TOWN COUNCIL is aware of his good works.

    Thank you from a resident of BLK 191, Bishan Street 13, 5th Floor

    Mrs Soh

  • I would like to say thank you for arranging the contractor to prune the trees promptly.

    Have a nice day!

    Sam

  • I wish to express our heartfelt gratitude to your team of very dedicated and honest workers. Earlier this morning, a Chinese man and and an Indian man, which i assumed to be part of the cleaning team, came to my unit to return my son’s wallet, containing his NRIC and other cards (school). Apparently, my son had dropped it and was later found by the same Indian man who came to returned it this morning. In my excitement, I had not taken their names earlier and wish to express our gratitude through this email. Please accept my family sincere appreciation of their assistance and good work! Excellent workers!! Well done!

    Rohaya Binte Sidik

  • I am a new resident of Toa Payoh Blk 159 Lorong 1 #08-1550; having just moved in recently, I would like to compliment the cleaners of the estate. Having been here for about a month, I am amazed at the number of rubbish people discard at the bins on level 1 every evening when I get home, only to have it magically disappear every morning when I leave the house to go to work. When cleaning the corridors, they are also very diligent and always cheery (it’s one Malay Pak Cik, but I did not catch his name). They are the unsung heroes of our clean and green city, and I want to ensure they are recognised for their hard work.

    Mandy Ang

  • Ms Rolynn &你的员工今天6/6 (3.30pm)我很感谢你们把我门口洗的非常干净希望坏人不要再倒白粉在我家门口了让我生活在一个干净卫生的环境中🙏🏼……㊗️你們天天开❤️工作顺利

    SOH PEK HAR

  • I write just to express my appreciation to one of your staff, whom if I am not wrong is also a new staff. His name is Mr. Ahmad Nur Shaniq.

    Mr. Ahmad Nur Shaniq is the first town council staff whom I have come across in my 36 years as a Bishan Resident, as a  very well trained service staff. He is always so prompt to answer his calls within the 1st 3 rings, following up on my case from 12th Apr 2022 to 11th May 2022 almost every week,  despite the fact, at end of Apr 2022, my case was handed over to the HDB area. I told him yesterday is just do a last favor to help me to ensure the HDB officer who came down to my place to check on the leakage of the ceiling does her follow-up with me. He can simply close off my case with him as it is the HDB job role now.

    For the past years, I always experienced "long waiting replies" to my emails and it was always I was the one who has to do the follow-up myself, it was like if I don't push it never gets done, but this round it was vice versa.

    I hope you could pass my message to Mr. Ahmad to keep it up with his good work attitude and I really thank him so much for all his help and patience with me.

    Imagine someone going through fasting month and yet doing his job so well, without showing any signs of impatience with the requestor. Especially the requestor who is myself does actually made some special request and he did his best to meet my request.

    Thank you so much Mr. Ahmad Nur Shaniq and may God bless you and your family always. I will always remember your kind help to me.
     

    Eunice Wong

  • I am writing to express my appreciation to you and your team for the newly opened water playground and community park in front of Blk 144 at Toa Payoh. The park was opened yesterday and we heard lots of laughter and saw the priceless joy on the children's faces when we brought our kids, age eight and ten, to the water playground this morning. Covid has brought about many unprecedented challenges for the past two years and until a few months ago, it was imaginable that life will ever be the same as pre-Covid time again. We all have our own challenges and financial difficulties, mental stress and children's study seems like a never ending circle. However, when I reflected over my personal encounter, one of the things that hit me the most during the last two years was the silence that greeted me every time I passed by the playground during the circuit breaker period. It was surreal to see the playground being cordoned off, in dead silence. I was overwhelmed with sadness every time I passed by a playground - a playground should be filled with laughter, not silence. Many people find children noisy, but parents will know that amidst the challenges in bringing up our (noisy) children, their laughter and joy is what keeps us going when the going gets tough. They are our future and to many, the purpose in life. 
    A BIG thank you for bringing back life to this lovely neighborhood. Thank you for putting the laughter on the children's faces. Thank you for giving our future generation a nurturing community environment and letting them know that it is possible to have access to such a wonderful community park, which once belongs to perhaps only the elite in Singapore (who can afford expensive park entrance fee).
    The last time we saw you at the TPY Central bursary award, we were concern about your health as we saw that you were walking with difficulty, not knowing you were probably recovering from a medical procedure. It was great seeing you up and well again, and even testing the NB running shoes for SAF ;). Do take good care of yourself as we understand the heavy reasonability which you are carrying on your shoulders. Please know that even though many Singaporeans love to complain, there are also many out there who are appreciative of what the government has done, and is continuously doing for its people.
    Here is wishing you a wonderful weekend.
    May you and your family be blessed with good health, peace and joy, always.

    Resident of Blk 153 TPY Central

  • To the managers, officers and staff of Bishan-Toa Payoh Town Council

    With Love, Thank You.

    View Image

    Mdm Wong

  • Dear Joshua

    Further to my verbal thank you with you on December 2, 2021, I would like to thank you with an email, appreciating your effort in helping to clear the passageway.

    Your cleaning staff has done a good job to clean and tidy the passageway, since the owner did not take any action on the due date (30 November 2021) of the notice to do the clearing and cleaning.

    I am grateful for your kind attention to resolving this matter. Keep up your good effort. Thank you once again. Have A Blessed Merry Christmas and A Happy New Year.

    Evelyn Tan

  • I wish to write in to express my heartfelt appreciation and thanks to the Town Council team for following up on my feedback and the staff who came over to repair the spring-return mechanism of the chute at level 20. I am also grateful for the great efforts of the Town Council team for making the environment here a great place to live in. Thank you.

    Edwin Chia

  •    I would like to write this email to compliment Mr Damion Foo for his efficient work .Recently new neighbour had moved to my next unit @ Bishan Street 11 and they have habit of smoking frequently. Due to that my mother who is 90 years old has been coughing more lately and as a result I need to resolute by closing my door. This action has disrupted the true meaning of a residential area where it should be conducive and peaceful to live in. Mr Damion Foo receive my complaints and he take into action by sending a letter to my neighbour to remind them. I would like to show my appreciate to him through this letter. WELL DONE

    Mr Tay

  • Had an issue with the kitchen drainage pipe a couple of weeks ago. The PO in charge, who sadly i did not get his name even though we kept in contact to solve the issue, promptly identified the issue as a choke. Issue was raised up on friday. He wanted to come by the next day but I rejected his offer and insist him to come down on a weekday instead as it's not an urgent case. Monday he came by, identified the root cause and activated the plumber to settle the choke at level 1. Thanks to him the choke was cleared off before the problem worsen. This PO do have the resident's problem as his priority, know the signs of common issues, and is quick to solve the issues. This sort of PO is hard to come by, and I hope he won't get over worked to a burnt out stage as many PO in other town council faces. It's nice to have him in charge of this zone. Thank you!

    Mr Chew

  • Ms Rolynn &你的工作人员的帮助和支持谢谢你们👾……🙏🏼㊗️你们工作顺心平安🤗

    SOH PEK HAR

  • I would like to compliment the Bishan Toa-Payoh Town Council quick actions taken after I log an incident via the One Service App.

    I observed there are a lot of unattended/abandoned plants under the Bishan Block 229.  Town Council did a quick check on this matter and was able to communicate to those plants owner.  A notice was hanged up on the plants and highlighted that “...This is an infringement to the Town Council by-laws 12(1)...” and provided a deadline of removal by 15 Jun 2021.

    I am looking forward that Town Council will remove all those plants after 15 Jun 2021 and restore the clean and tidiness of our community. 

    Town Council, well done so far and let’s keep our Bishan clean and tidy.

    Kelvin To

  • Dear Lorraine,

    Many many thanks for your work and the people on the ground.
    I am sure many residents will appreciate your hard work.
    I definitely felt the difference in not getting any bites these few days.
    I am thankful for that.  I am even more grateful that you are keeping me posted.
    As a resident, I will also be trying very hard to ensure I do not create any breeding grounds for mosquitoes.

    Thanks and stay safe!

     

    Ai-Li 

  • Hi team,

    I would like to give compliment to 2 workers at Blk 163 Bishan who came to help me with my bulky items removal. 

    In fact, I saw one of the workers couple of times. He is really hardworking and diligent with his works even late at night. So, I hope that TC should promote him and give him better role to recognize his great work done! 

    Thanks.

    Jason

  • Dear Mr Freddie, 

    We would like to express our appreciation and gratitude to Mr Andy Ang, Property Executive of Bishan-Toa Payoh Town Council for his excellent work and support to Toa Payoh East Zone 6 RC, particularly to Blk 261 to 264 Toa Payoh East.

    It is indeed great to have Mr Andy Ang taking charge of the estate and keeping the common areas in a good and clean condition. From the feedback I have received from many residents and RC members, Andy has been relentlessly helping residents to resolve their issues and has been very patient in attending to their feedback. We are also appreciative that Andy has often attended to our messages and calls after office hours to resolve the problems faced by the residents through the RC's chatgroup. Even earlier today, he responded promptly to a feedback on dumping of debris at Apex. 

    We would like to thank Mr Andy Ang for his good work and support and we look forward to work with both yourself and Mr Andy Ang to make our estate a better place.

    Thank you.

     

    Mr Shawkat Ali

  • Dear Bishan-Toa Payoh Town Council, 

    I would like to give my compliment to the officer who is in charge of our block. Andy has been patient dealing with the cases reported. 

    To Andy: Thank you and keep up the excellent work you are doing!

    Chris

  • Dear Sir,

    Please accept my grateful thanks for the CNY festive goodies which were kindly handed to me yesterday afternoon by your goodself, Mr Chong.

    Thank you and I wish you, Mr Chong, Mr Wong and your families a very happy, healthy and successful year of the Ox.  

    Please also extend my appreciation to all Bishan-Toa Payoh Town Council Members/Management, the staff members of Bishan East - Sin Ming Division Citizens' Consultative Committee and also to the Committee Members of Bishan East - Sin Ming CCC Community Development & Welfare Fund Committee.

    Yours gratefully,

     

    Ms Cheah

  • Hi Fen,

    I would like to say there is marked improvement in the design of the 2021 desktop calendar compared to 2020's. At least the photos are well taken and there are design elements in the header of each month. Finally it doesn't look like a DIY project by some layman who has no design sense. Hope to see more well designed calenders in the future. Thank you.

     

     

    Cyrus

  • We (residents) like to express our sincere appreciation & gratitude to Mr Mohd Farhan (8 years - Longest serving Property Executive in Bishan North Zone 4)  for his dedication services to keep in our area SAFE and his effort on Pest Control. The following was what he did for our zone during COVID-19 period this year 2020.
    - Repaired the centre divider (curb stones) on our service roads & painted white for heading & ending of the dividers (visible during wet & dark nights), especially for elderly drivers having poor vision at night.
    - Personally led the cleaners on rats & mynahs population control (I saw with my own eyes).
    - Clearing obstacles displayed 24/7 that occupied the public corridor by shop tenant. During heavy rain, passers-by were unable to walk (Social Distancing Measures) and thus risking the spread of the infectious COVID-19 Virus.
    - Empathy attitude towards residents' need on home-grown fruit trees along Marymount Road.
    - Immediately removed loosen damaged bind metal rod that dangles (dangerous and may be fatal when hit on elderly head).

    Thank you Mr Mohd Farhan for serving our Zone 4 for the past 8 years and we wish you good health and happy working in other areas. We definitely welcome you back in Zone 4.

    Mr David

  • I would like to show my appreciation and thank your Ms Vanessa Lim for responding to my feedback so quickly that sign boards are put up at the Bishan Neighbourhood Park in front of Blk 186 and 187 to advise visitors to the park to lower their voices after 10pm. I hope this will help to bring peace and quietness to the surrounding area. Another point worth praise mentioning is that the neighbourhood park is being maintained very well recently. Please keep it up, and help extend my appreciation to all your staff and contractors.

     

    Mr Loke

  • Dear Bishan-Toa Payoh Town Council,

    Thanks so much for the update. I would like to commend on the speedy action of the workers and town council. The workers came to replace the box for the meter a few hours after the email was sent. Really appreciate it :)

    Thank you.

    Whee geok

  • Dear Wei Tian,

    Thank you so much. The issue has been resolved. I am very appreciative of your help to make this happen. Please also help me convey my appreciation to the contractor.

    Melvin

  • I would like to appreciate your staff from the call centre for his competent/patience/helpful services rendered to me through phone while my whole house electricity was down. He thought me step-by-step how to operate within few minutes it was back in order again. Thanks you so much. Well done!

    Shelley

  • I would like to compliment the officer from the call centre who answered my call and Mr Teo who followed up on my case on 28 June, regarding a leaking stop valve. They were both very prompt in taking action and solving my problem. Once again, thank you for your excellent service.

    Lily

  • Dear Ms Ou Yang,

    I am grateful for your speedy service and capability in keeping the environmental comfortable for Singaporeans in Bishan estate.

    Nari

  • Hi Bishan-Toa Payoh Town Council,

    Thank you for your email reply. I would like to applaud the Town Council for always being so prompt and responsive. Really appreciate it. Kudos to Bishan Town Council officers and team.

    Daphne

  • I called Town Council for assistance as I saw huge swarm of insects swirling outside the windows of my home's living room. Your staff clearly demonstrated how competent she was in managing the issue. she made effort to continuously engage me on her action plan. She clearly has the right attitude towards work. She knows the importance of engagement via communications. Good job. Veron, thank you for putting together such an effective, competent and responsible team!

    Ms Ong

  • I would like to give an excellent satisfactory comment to the fast response to my feedback on the block rubbish chute odour issue. I noticed the TC staffs doing water flushing to the chute from the top down and washing at the bin areas. Keep up the good job. You have my thumb up!! Thank you for the fast response.

    Mr Choo

  • I am writing to express my sincere appreciation and gratitude that in spite of the present situation, I have noticed that every day without fail, the corridors are swept clean and block washing still proceeds without interruption. As I am now working from home, I have noticed the town council workman who sweeps the corridor every day without fail. Thus the cleanliness and upkeep of the block has gone on smoothly with no interruption. The same goes for block washing and refuse removal. I thank you that cleanliness is still maintained. Thank you for maintaining the block and also for looking after the men who go about tirelessly in their work with their face masks on daily. It really heartens me. Thank you.

    Charles

  • My purpose to send you the email is to let you know of a cleaner going the extra mile.
    Yesterday morning I was trying to change the punctured tyre of my car. Steven, a part time cleaner from Bishan-Toa Payoh Town Council, came over to assist. He practically did the changing of the punctured tyre for me. I would like to thank him for the extra mile and Bishan-Toa Payoh Town Council in having compassionate staff who goes the extra mile to assist the residents. Thank you.

    Mr Lim

  • My compliment to your Property Officer at Bishan-Toa Payoh Town Council. I had submitted feedback on several occasions. Noted that she has been understanding and prompt attending to the issues. Once again, thank-you for your prompt action and professionalism.

    Mdm Choo

  • This morning, I was jogging near RGS when I felt sick and both knees start to weaken, and very hungry out of the sudden. One of your staff was nearby and I requested the location of the nearest police post to ask for help. Out of her pocket, she bought me an energy drink from a vending machine. I was not carrying a phone or cash. After the drink, I was well enough to walk back home. Please thank her on my behalf. I will make time to drop by to return her the money.

    Mr Ng

  • To the managers and staff of Bishan-Toa Payoh Town Council:

    Best Wishes and With Love

    View Image

    Mdm Wong