To the managers and staff of Bishan-Toa Payoh Town Council:

Best Wishes and With Love

View Image

Mdm Wong

Dear Sir,

We had earlier reported to BTPTC on water leakage from the rooftop garden onto our unit's kitchen and its adjoining bedroom back in May 2020. With the easing of the lockdown and the foreign workers cleared of Covid-19, BTPTC's contractor's workmen were able to carry out waterproofing works on the said rooftop on 24 Aug 2020 (Mon).

But immediately on the next morning, a group of gardening workers carried out gardening works on the said rooftop. We were concerned whether there was sufficient time for the waterproofing material laid to be dried up in less than a day.

As Mr Chew, the Property Executive in charge of our block was relinquishing his duties in BTPTC, we wrote to Mr Zulkiflee on 27 Aug 2020 (Thurs) expressing our concern. Immediately on the next day, Mr Zulkiflee came down to inspect the waterproofing works on the rooftop. We had the privilege to invite him to our unit to view the damage caused to our kitchen and its adjoining bedroom.

We were impressed and thankful for Mr Zulkiflee's professionalism and technical expertise, that after viewing the said kitchen and its adjoining bedroom and another climb-up to the rooftop, more critical areas on the rooftop needed to be addressed to rectify the water leakage issue from the rooftop garden.

In addition, we were pleasantly surprised that BTPTC's contractor came down the next day, following Mr Zulkiflee's inspection on 28 Aug (Fri), to carry out more waterproofing areas on the said rooftop.

We would like to put on record our deepest appreciation to Mr Zulkiflee for both his professionalism, and prompt and immediate action to our concerns.

David

I'm writing in to compliment Mr Teo Wei Hao for his prompt service and response in the two occasions that I have encountered issues in my unit. The first occasion was some time in Dec 2024 when we encountered leaking from the external facade of the AC window panel during the very rainy season. Though we were unable to reach him quickly as he was on leave during the time of the discovery, he promptly attended to us once he was back to work. He linked us up with the facade paint contractor and we were able to reach a quick resolution on patching up the external wall. Just last night, my master bath/toilet had a chokage, and after failing to get hold of the HDB officer in charge of our precinct, I dropped Wei Hao an email with my issue and asked if he would be able to help. He called me and got hold of a plumber to visit my unit, who advised that I would have to remove the toilet bowl to resolve the choke for a fee. We did not proceed, and Wei Hao called me after the plumber had updated him, and requested for my permission to give my contact to the HIP team to get in touch with me. Also kudos to the HIP team who contacted us almost immediately and promptly resolved the choke without further questions. From my first email to Wei Hao at 8.30am to the time the HIP team came and resolved the choke at about 5.30pm, it took just about 9 hours, and all because he bothered to make a few phone calls to help. Thank you.

Eileen Khoo

We would like to compliment staff Mr Lim Ser Chin. Mr Lim did a great job, good follow-up and he is very responsible!This issue was reported like more than 1 yr plus ago. Despite previous staff from your end coming by, doing joint inspection with HDB, my dad visiting and reporting to MP, NONE of the previous staff took responsibility nor liability. I believe Mr Lim is a new staff and no proper handover was given to him and he called us to check on the situation and asked for more info before he began to do his job. Our sincere thanks for Mr Lim who did an excellent job!Truly a gem for your organisation.

Selena Tan

To the management team. 

I am writing to express my sincere appreciation and commendation for the exceptional service provided by the conservancy manager, Ms Catherine who assisted me in retrieving my key chain that had fallen into the lift shaft (Lift C) at Blk 120 Toa Payoh Lorong 2, on 31st March 2025. 

Catherine's prompt response, professionalism, and dedication to resolving the issue were truly impressive. Her superb service not only helped me recover my lost keys but also demonstrated the high standards of customer care that your team upholds.

Please extend my gratitude to Catherine for her outstanding efforts. Her commitment to excellence reflects positively on the entire team.

Stephen

I'm the resident of Block 235 Lor 8 Toa Payoh. I would like to acknowledge your efforts in engaging with residents during your visits, soliciting feedback, and working towards improving our community facilities. Your commitment to listening to our concerns and addressing them is truly appreciated. 

I am writing to express my heartfelt appreciation and commendation to our town council for their exceptional service and support during the recent lift renovation. Despite the inconvenience caused to residents, especially senior citizens and those with mobility issues like my husband, the town council's prompt assistance and solutions made a significant difference.

My husband, a stroke survivor who relies on a wheelchair, requires regular dialysis sessions every Monday and Friday. During the lift renovation, I reached out to the town council for help, and they responded with empathy and efficiency. Robin and the hotline team were patient, polite, and professional in addressing my concerns. They even offered 24/7 service support, arranging for cleaners to assist my husband down the stairs to the nearest lift.

I would like to extend my sincere gratitude to Robin and the entire town council team for their dedication to serving our community. Their selfless efforts have not gone unnoticed, and I believe they deserve recognition for their outstanding work.

Madam Liew

Hey Collin, thank you for your prompt follow up. The debris at the exercise park had been cleared. Please continue your good effort to keep the park and our estate clean.

Chong Tack Chun

Dear Mdm, Bishan North Neighbour Park and Shelter Bay (Near Blk 278) I am writing to express my sincere appreciation for the outstanding service that Andrew provided. He was very quick in asking his staff to wash the affected area at the shelter bay.

Loh Chee Sing

I greatly appreciate the outstanding work that Julius Teo had done for the lift button on the 14th floor of Blk 154 Lorong 2 Toa Payoh. Thank you very very much.

Maria Peter

I would like to commend Mr Zoven Loh and his team for lending both a willing ear and a helping hand to promptly fix up the defective corridor light. Unlike those officers who attended my brother's calls earlier from 16 to 17 Jan regarding the same case, Mr Loh would not only return my calls but also assure me that he would engage the electrician again if need be. I am highly appreciative of the good service and effort being provided by him and his team and I do hope that such practices would be protracted to promote a good image of the town council customer services.

Mr Fong

I am staying at Blk 216 Lorong 8 Toa Payoh and I would like to thank Mr Robin from your office for assisting me with a trip in my unit. I called the emergency number provided at the lift lobby around 11.45am and he attended to me 10mins later. Robin told me that the mcb inside my unit had tripped to the meter box outside my flat and that it may be due to a faulty equipment at home. As a layman, I did not know that I should be checking the meter box outside, and he even taught me how I should reset my mcb inside my unit if it ever happens again.

Tham Hc

上周六，Mr Lim Ser Chin随安迪国会议员来到小贩中心向摊主和居民拜年。我当时向他反映了一个问题：我住在大巴窑大牌222的区域，停车场的路灯每天早上6点半就关闭，但那时天色仍然很暗，给居民带来不便。我询问他是否可以延长停车场的路灯的开放时间，直到天色变亮再关闭。

让我感到非常惊喜和感动的是，仅仅两天后的星期一，他就亲自回复我，告诉我问题已经解决。如今，我所在区域的停车场的路灯延长至早上7点才关闭。这个调整不仅解决了我的困扰，也让我们这一带的居民都因此受益。

Mr Lim的工作效率和热诚让我深受感动。他对居民需求的重视与迅速行动值得表扬！非常感谢他为我们社区所付出的努力和贡献！

Ms Chin

I would like to give my appreciation to Officer Mr Robin Yip for attending to my case of water seepage from my kitchen wall. I am physically challenged and worry that I could potentially slip and fall. Mr Yip attended the following day and explained to me the possible cause of seepage. He also conducted a water test on my window frame to determine if water was leaking from my window, and I was told to monitor if water leaks through the wall and also arranged for contractor to visit my unit the following day to patch the outside of the wall and I am thankful for the quick follow up on my issue. Thank you!

Christian

I am writing to commend Andrew for his exceptional service and dedication in resolving an urgent water flow issue we experienced at our house. On 30 December evening, we encountered a sudden problem with the water flow in our house: when the master toilet shower was turned on, the other taps in the house either have no water or very little water flow. We contacted EMU for assistance. Andrew responded promptly, and he also followed up personally with us late into the night, showing genuine concern for our water supply, understanding how crucial it was for our daily needs. His attentiveness and commitment to resolving the issue were clear throughout the process. Despite PUB’s efforts on 31 December to replace the water valve and meter, the issue persisted. However, Andrew remained proactive and reassured us that he would coordinate with PUB, HIP, and TC to conduct an on-site visit. On 7 January, a team of six men arrived and discovered a small sand sediment blocking the pipe, which, once removed, restored the water flow to normal. We are very grateful for Andrew's effort and quick action in handling the situation. His professionalism made a real difference in resolving the issue. It’s rare to experience such a high level of commitment from government agencies, and we truly appreciate the service he provided. Andrew’s efforts reflect the excellent service your team provides. Thank you. We also appreciate the combned effort from PUB and HIP team to come together and discover this issue.

Henderik and Ling Ling

On 14 Dec 2024, I went over to Blk 9 to check on my sister's flat as she was overseas. At 7.20 am, I took the lift which only opened on specific floors. When I walked out of the 9th floor, I saw broken pieces of glass all over the floor outside the lift. As residents might step onto the broken glasses, I quickly called EMSU hotline trying to report the case. Understandably, the line was busy as it was very early morning and before office hours. So, I took the lift down to the 1st floor to look for town council cleaner. I was delighted to find the cleaner around the letterbox sweeping the floor at 7.30 am. I requested him to follow me up to the 9th floor to clear the broken glasses. He attended to my request immediately. As he has started to carry out his cleaning duties at early hours in the morning, I could get his help. I wish to commend him for his hard work in serving the estate.

Khoo Choon Yan

I am writing to commend on the good work done by the cleaner of Blk 22 Sin Ming Rd. He replaced the previous cleaner about 4 months ago. Since then, the cleanliness of the block and its surroundings have improved. He can be seen mopping lifts around 6am, mopping shop fronts at 8pm. And these are besides his usual cleaning works. Please give him some encouragement and commendations.

Richard

I want to compliment the young male cleaner for his amazing job. He clears the green rubbish trash bin every few hours every day even in raining days. Sometimes as early as around 5 - 6am ! Greatly appreciate his hard work & dedication. Thank you. :)

Lim L.H

I would like to compliment SPO Zulkarnain and two cleaner who assisted to clear the bird nest at my air-con compressor.

Mdm Choo

Appreciate the team’s hard work and effort in delivering the 2025 calendars to my door step.

Mdm Betsy

Good Morning!

Wish to thank the Town council for changing the Electricity meter Box.

Chan

Dear Robin, This is Boon, I would like to say Thank You very much for the help and advice rendered. As I will not be in Singapore for the March fogging, I will seal up the cracks as advised and get my siblings to monitor during and after the fogging in march 2025. I went to the shop immediately after our meeting and saw many different kind of sealant and am attaching the pictures here to get your suggested type. Let me know which is the most appropriate one I should buy and also the correct procedure to apply it and seal it correctly Alternatively, you could send me the brand name and pic of the type of sealant I should used. I should would also like to convey me and my sis appreciation for the solution you provided to the burst sewage pipe issue at blk 224. Thank you once again and I have messaged Mr. Supaat letting him know how much I appreciated your help.

Lee Boon Seng

I received the 2025 calendar today earlier than expected. It feels good to receive it by hand. And I wish to say "Thank You" 💐

Loretta Lee

I am writing to praise one cleaner named Mr. Chen who recently works in Toa Payoh Sensory Park. He is very hard working person. Every morning when I pass by the park, he is there sweeping all the leaves and clean up paths. His job brings all passengers a safe and clean environment, esp for those elders who exercise every morning in the park. Compared to previous cleaners, I can say he is the best and most hard-working. Really feel grateful on his daily routine and hope he can work in TP longer. please pass my praise and thanks to him.

Betty

We would like to compliment Jing Han and the workers for the job done today. We were having this recurring issues in our kitchen and living room ceiling. The paint chipped off due to leaking from the rooftop. Today, as arranged with Jing Han, the painting on the affected areas were completed. My husband, especially, are very satisfied with the job. A big thanks to the workers and especially to Jing Han!,

Yanti Ng

I made a report on the condition of the floor covering in lift C at my Blk in the late evening on 13 Nov 2024. I requested for assistance to look into the matter. When I retuned home from work the next day, the floor covering had been replaced. I also received an email updating me on what had been done. May I thank senior executive Mr Wu Lok Tin for the prompt assistance, effort and follow up.

Loretta Lee

Resident called to compliment RRD Paulyn and property officer Ray, for helping him to resolve the smell issue at level 2 unit yard. He was deeply grateful for the outstanding support provided by TC, which resolved the persistent issue that had been causing him distress for days.

Resident at Blk 170 Lor 1 Toa Payoh

I would like to express my appreciation for the prompt and efficient assistance provided by your team. The call center staff, Keong Beng, was incredibly helpful in coordinating with the electrician, and the issue with the lamp post had been resolved. Thank you for the excellent service and quick rectification done!

Mdm Teo

感谢 Celestine 女士的温馨协调与帮助。7月2日中午我到前台向她反映通道大灯已熄多日，请给帮助恢复照明。当即该女生热情接待，并随即录下。到晚上我回家时门口上照灯就恢复正常了。真是感谢！当我再次向她反映大牌117 祖屋漏水严重时她都能随即起身联系维修人员，态度诚恳和蔼可亲，应予表彰以示鼓励！

郑徳华

This is a gesture to thank Mr Lim Meng Cheng for his diligence and prompt action to restore my PUB meter box. Special thanks to the staff at the counter, Justina and Phyllis to arrange the meet up with Mr Lim too.

Mr Tan Millicent

Dear BTPTC

I would like to share about my personal experience with your staff by the name of Jacqueline Lee from finance department today. She is helpful and courteous, with good listening ears to old folk. I called the Bishan Toa Payoh Town Council hotline and was transferred to Jacqueline Lee. She patiently assisted to check on my conservancy charges for the month of March.  She should be award Excellent Service for 2024. She portrayed a good image for her company. 

Ang Leong Quee, Amy

Dear BTPTC, 
I wish to commend Mr Thomas Lim for his very prompt response to my feedback call on 7/3 and resolved it by 9/3.
There was a tall fat bush directly under the STOP sign which blocked view of oncoming cars rom Bright Hill and Sin Min Court entrance/exit. 
Very often, cars did not stop despite the sign. 
I am so pleased that the bush had been trimmed, allowing clear visibility at the junction from both directions.  
Thank you for making our SMC safe. 
 

Judy Cheah

We would like to congratulate Bishan Toa Payoh Town Council for having an outstanding officer, Mr Ray Lim. Please kindly forward our compliments to Mr Ray Lim, and to serve too as an inspiration and motivation to other BTPTC deserving officers - that excellent service provided should not go unacknowledged. We met up with Mr Ray Lim on the issue of water seepage from the rooftop into our kitchen unit. The water seepage issue recurred after it was resolved some 3-4 years ago by BTPTC. We greatly appreciate Mr Ray Lim's attention, service, patience and taking much precious time in addressing the said issue, as well as other municipal issues. BTPTC, well done!!

David Loh

Dear Mr Chee and team, 

Thank you very much for looking into the birds and crows issues. 
The tree have been trimmed and there is no more noise from the crying of the birds and crows.
These trees would need regular pruning to prevent recurrence of the same issue, which I will be working with TownCouncil or NEA for future follow up if needed.
Once again, thank you very much for taking care of us (residents).
I wish you a blessed CNY with family, friends, colleagues. 身體健康 步步高陞

Mdm Yuen

Dear Mr Thomas and Mr Zulkiflee,

Good day to you.
Just want to say thank you for the swift response and action taken upon the feedback given.
Thank you once again. 

Eric Koh

Dear Syafiq,

My husband and I would like to extend our heartfelt gratitude to you for the work you had done to resolve the issues at our flat. You went out of your way to constantly follow up with us by giving us updates on the progress, arranged for meetings with the various stakeholders and studied the issues with great detail and that made a world of difference. We want to commend you on the outstanding work that you have done in the short time that we had interacted with you. BTPTC is fortunate to have an outstanding officer as you.

We wish you all the best and have a wonderful 2024.

Rachpal Kaur Tulsi & Suurjiyt Tulsi

Mr. Lim Meng Cheng,

Wow! Very happy to receive your Maintenance Schedule so fast. Thank you very much for your efficient service.

Ms Tan

Hi, I would like to address my heartfelt appreciation to Bishan-Toa Payoh Town Council for the quick follow up on the water seepage issue at my place, Blk 79E Toa Payoh Central. Thank you for the covering officer whom I spoke for following up with the contractor on the missed appointment. Keeping my fingers crossed that the situation won’t recur again. On this note, happy new year to everyone!

Irene Loong

I am writing this email to appreciate Mr Wu Lok Tin for coming to look at the leakage on our balcony's wall recently. Mr Wu was very attentive to our feedback and provided good and sound advice. 

When I highlighted the need for a light to be installed near the pathway  leading to our block from the carpark (in view of the residents' safety at night), Mr Wu promptly looked into this matter. Kudos to him for his great efficiency and effectiveness!

Please let Mr Wu know he is highly appreciated for his exemplary service. 

Christine Yeo

Thank you to Joshua and team's work, the dead plant was promptly removed last week. 

Thank you and a Merry Christmas to all.

Mrs Yap-Char Ting Wa

I want to give my heartfelt appreciation to Mr Robin for helping out in the replacement of my water heater. I called the town council office on 24th November. The call center lady mentioned that they would leave a message for the officer to call back, Mr. Robin called back and notified me that he would arrange for a contractor to assist me, however, I waited for the whole afternoon. Still, no contractor showed up, I then called EMSU at 6.40 pm to change my customer rating to 1/2, but on the following Saturday morning, the contractor actually showed up and assisted me in changing to a new water heater, not only that, when i mentioned to him that the electrical connection to the water heater had some burnt marks, which caused my bathroom lights to flicker when the heater was on, Mr. Robin quickly helped me to contact an electrician to come down the following day to my unit to change the wiring and socket and the issue has since been resolved. Me and my wife wanted to express our sincere gratitude to Mr. Robin for his assistance. we truly appreciate it!

Mr Low

Dear Cedric,

Thank you so much for looking into the request, and taking prompt action to review and implement the requested change in such a short time. Truly appreciate it!

Ms Lee

I am very pleased with the timeliness of how feedback is acted upon. For example, I suggested for old / abandoned bicycles to be removed from the bicycle racks at Blk 158 and this was dealt with within a month.

Ang Jianyun

I wish to compliment on the efficiency of my block officer Mr Syafiq who completed the repair work to my utility room on 12 Oct 2023. I had this water seepage issue in my utility room due to heavy rain since 2021 and no officers could resolve it. When Mr Syafiq took over, he came for numerous visits, made subsequent follow ups to conduct repair work. It was not easy with failed attempts initially. Despite his busy schedule,he answered and returned every call, replied to every email even after working hours. Hope this unwavering spirit to resolve a problem to the very end would serve as an example to other officers.

Loretta Lee

Wish to compliment Julius Teo for his prompt and helpful service to attend to our service request even during raining day.

Susan Ong

Would like to commend the cleaner, Mdm Toh, for always keeping Toa Payoh Block 80A real spick and span! She's very diligent and courteous too!

Toh Ley Hua

Dear Sir 

I am a resident from Blk 145. I am 81 yr old and my wife is wheelchair bound. She was discharged from TTSH on 30 Sept in the afternoon.

Your Officer named Li Xin was very helpful. He sent a lift technician to activate the lift which was on maintenance, for us to go up to 7th floor together with wheelchair.

On this note, I would like to thank Mr Li Xin and the technician for being so thoughtful and helpful. This is the type of officer we would like to see in our estate.

Robert Ong

After I had submitted my request for disposal of bulky item, there was a change in the items. Ms Sapiah Bte Damari was very kind to update the item list for me. Kudos to her for being so efficient. The 2 workers who came today to pick up the items were very pleasant, polite and cheerful. Compliments to them too.

Karen Chen

Dear Thomas Lim,

Thank you for your prompt response and excellent service.

Lai KT

On 2 occasions I was assisted by your Toa Payoh Relations Officer, Ms Celestine.

I am a senior, deaf, poor digital knowledge and holding a cheap phone with no Singpass accredition.

Ms Celestine patiently guided me through a maze of passwords, 2nd-authentication etc till my problem was solved. 

I thank God to have met such a wonderful person like Ms. Celestine.

Thank You, Celestine and TP Town Council.

Andrew Quek

Dear BTPTC,

I wish to thank Ms Mary Chu, Executive from Finance, for her proficiency and efficiency at work and most importantly, she is positive and helpful. I managed to settle the matter with her within 10 mins and this is what I like about working with her - no time wasted. 

Once again thank you Ms Chu and her team in helping out my matters along the way.

Ng Hian Phock

Dear Sir/Madam,

I wish to compliment Mr Tang who is in charge of Blk 506. He was helping to solve the problem of noise pollution which occured at night and lasted till next morning.The noise is quite loud and disturb residents sleeping at night. He is dedicated and efficient in solving the problems. He will try to find all ways to resolve the issue. The noise pollution has been eliminated for the last 3 days.

KY Mok

Hi BTPTC,

I am a resident of Blk 155 Lor 1 Toa Payoh. 

I am writing to thank the Town Council and especially Mr Julius Teo for the quality of service and assistance rendered. 

As a new resident, my family faced a few issues pertaining to our flat and Mr Julius Teo has been of great assistance. He assisted my family with the repair of the building paintwork, an external wall, as well as my riser doors Throughout the process, he provided me with timely updates. 

He has been extremely conscientious and meticulous. Another example of Mr Teo’s excellent service is how he noticed that the refuse chute hopper was damaged and took the initiative to get it replaced. 

We appreciate the team and Mr Teo for the hard work. 

Phoon Jun Jie

Thomas Lim is very responsive to our feedback. He does his duties very well, and he is very responsible and caring.

Keep up the good work!

Thank you, Thomas!

View Image

Anne Ng

Dear Mr Li Xin,

Thank you for your help. Grateful for it.

Bert Lee

The pavement with shelter from block 161 Toa Payoh to the nearest bus stop has been completed.  Those old folks said finally they can walk through here from the bus stop specially during rainy days.  Thanks for the foreign workers the contractors the town council officers for the great work.

Armani Innerfree

Hi Thomas,

Much appreciated of your swift action.  This effort goes a long way in making our estate clean and green. 

Compliments to you, your staff together with the conservancy workers who have been diligently keeping our estate clean. I have to been to many estates and those about the same age as ours look like they are not as well kept as our estate. 

On a side note, I appreciate that your conservancy workers whom remove the rubbish from the chute have done a good job keeping things neat as well as keeping the noise level low. It is a job which is not appreciated much and would like to thank them. 

Best regards,

Mark Lee

Thanks Lorraine for the quick work on this. Greatly appreciate it! 

Vivian Sim

Dear Lorraine,

Thank you for the update and working on this issue so promptly. We really appreciate your help. 

Regards,

Jonah Lim

Dear Miss Celestine Gang,

Thank you for your email.

I refer to the tele-conversation this afternoon with your goodself, pertaining to the removal request. Thank you very much for your support and service to the elderly in need.

Best regards,

Jane Ting

I wish to commend your staff, Mr Tang for assisting to look into the water pressure matter for my unit. He has also assisted to escalate the matter to PUB for their further actions and co-ordinate with PUB to resolve the issue. He has rendered excellent quality service. Thank you. 

Yeo Pei Ling

Dear Mr Chong,
   
My wife and  me would like to thank you and the organising committee for organising and inviting us to the above dinner, and giving us an opportuniyty to interact with the residents  of i96 and197  and also shared our views on the estate improvement to make BISHAN an ideal place to live in.
  
Representatves from the various organisisations present are also very helpful especially Ms Goh of BTPTC, who have patiently taken down notes of some of my feedbacks.. i greatly appreciate it. She has expeditiously and effciently get the signage put up above the 3 seaters bench at the void deck of 197 to request users of the seat to give up the seat fot the aged n mobility problems  
 
Hopefully more of our suggestions and feedbacks could be implemented

Finally i would like to thank all for the sumptuous dinner and helps rendered
 

Chua Yong Chiang

Mr Ahmad cleaning the toilet at Blk 22 Lor 7. 
He is keeping toilet clean at all time.
Hoping his hard work being recognised.

Doris Chan

I want to thank the hardworking cleaners. This one in particular, he always work, even at night and on public holidays. Thanks for keeping our estate clean. I hope the cleaning company is paying him well,

Tobby Wong

Dear Sir / Madam,

I would like to compliment one of your staff , Syafiq of Toa Payoh Town Council.

Syafiq has been assisting me on the external maintenance of my flat. Syafiq was very helpful, polite and patient.

What's most important is that he followed up on the issues and resolved them. These are the attributes of good customer service.

Well done Syafiq & many thanks again! You are a great ambassador for the Town Council.

Julianne

I would l would like to compliment Mr Ahmad, the toilet cleaner at Blk 22 Lor7.

He is very hardworking and always keep the toilet clean at all time.

Doris Chan

We were facing waste water raining into our unit from the unit above us, so I called BTPTC to seek help. They arranged for a contractor to assess our kitchen pipe within a few hours. Mr Robin the officer from BTPTC patiently explained a resolution plan and addressed my concerns timely. With Robin’s help, the leakage issue was resolved on the same day! We are very thankful for his commitment to help us and grateful to the BTPTC team as well! Thank you!

Kam Wai Mun

Dear Sir, I wish to register my heartfelt thanks to Mr Ray, who attended my issue of water leakage at the piping system in the kitchen area. His attentiveness and prompt follow-up augurs well for town council and he is very professional in dealing with Jasper, HDB branch on the co-ordination works. He indeed adds value to Bishan-TPY TC and kudos to Mr Ray.

Lewis Lee

We would like to compliment on the lady cleaner that takes pride in her cleaning of the void deck most mornings. Good job and keep it up!

Benjamin

Dear Sir/Madam,

I just wanna comment Mr Yeo who has been cleaning my block 191, Bishan Street 13, ever since he took over the cleaning, I must comment that he did a great job, our staircases and corridors are well swept and I just wanna make sure TOWN COUNCIL is aware of his good works.

Thank you from a resident of BLK 191, Bishan Street 13, 5th Floor

Mrs Soh

I would like to say thank you for arranging the contractor to prune the trees promptly.

Have a nice day!

Sam

I wish to express our heartfelt gratitude to your team of very dedicated and honest workers. Earlier this morning, a Chinese man and and an Indian man, which i assumed to be part of the cleaning team, came to my unit to return my son’s wallet, containing his NRIC and other cards (school). Apparently, my son had dropped it and was later found by the same Indian man who came to returned it this morning. In my excitement, I had not taken their names earlier and wish to express our gratitude through this email. Please accept my family sincere appreciation of their assistance and good work! Excellent workers!! Well done!

Rohaya Binte Sidik

I am a new resident of Toa Payoh Blk 159 Lorong 1 #08-1550; having just moved in recently, I would like to compliment the cleaners of the estate. Having been here for about a month, I am amazed at the number of rubbish people discard at the bins on level 1 every evening when I get home, only to have it magically disappear every morning when I leave the house to go to work. When cleaning the corridors, they are also very diligent and always cheery (it’s one Malay Pak Cik, but I did not catch his name). They are the unsung heroes of our clean and green city, and I want to ensure they are recognised for their hard work.

Mandy Ang

Ms Rolynn &你的员工今天6/6 (3.30pm)我很感谢你们把我门口洗的非常干净希望坏人不要再倒白粉在我家门口了让我生活在一个干净卫生的环境中🙏🏼……㊗️你們天天开❤️工作顺利

SOH PEK HAR

I write just to express my appreciation to one of your staff, whom if I am not wrong is also a new staff. His name is Mr. Ahmad Nur Shaniq.

Mr. Ahmad Nur Shaniq is the first town council staff whom I have come across in my 36 years as a Bishan Resident, as a  very well trained service staff. He is always so prompt to answer his calls within the 1st 3 rings, following up on my case from 12th Apr 2022 to 11th May 2022 almost every week,  despite the fact, at end of Apr 2022, my case was handed over to the HDB area. I told him yesterday is just do a last favor to help me to ensure the HDB officer who came down to my place to check on the leakage of the ceiling does her follow-up with me. He can simply close off my case with him as it is the HDB job role now.

For the past years, I always experienced "long waiting replies" to my emails and it was always I was the one who has to do the follow-up myself, it was like if I don't push it never gets done, but this round it was vice versa.

I hope you could pass my message to Mr. Ahmad to keep it up with his good work attitude and I really thank him so much for all his help and patience with me.

Imagine someone going through fasting month and yet doing his job so well, without showing any signs of impatience with the requestor. Especially the requestor who is myself does actually made some special request and he did his best to meet my request.

Thank you so much Mr. Ahmad Nur Shaniq and may God bless you and your family always. I will always remember your kind help to me.
 

Eunice Wong

I am writing to express my appreciation to you and your team for the newly opened water playground and community park in front of Blk 144 at Toa Payoh. The park was opened yesterday and we heard lots of laughter and saw the priceless joy on the children's faces when we brought our kids, age eight and ten, to the water playground this morning. Covid has brought about many unprecedented challenges for the past two years and until a few months ago, it was imaginable that life will ever be the same as pre-Covid time again. We all have our own challenges and financial difficulties, mental stress and children's study seems like a never ending circle. However, when I reflected over my personal encounter, one of the things that hit me the most during the last two years was the silence that greeted me every time I passed by the playground during the circuit breaker period. It was surreal to see the playground being cordoned off, in dead silence. I was overwhelmed with sadness every time I passed by a playground - a playground should be filled with laughter, not silence. Many people find children noisy, but parents will know that amidst the challenges in bringing up our (noisy) children, their laughter and joy is what keeps us going when the going gets tough. They are our future and to many, the purpose in life. 
A BIG thank you for bringing back life to this lovely neighborhood. Thank you for putting the laughter on the children's faces. Thank you for giving our future generation a nurturing community environment and letting them know that it is possible to have access to such a wonderful community park, which once belongs to perhaps only the elite in Singapore (who can afford expensive park entrance fee).
The last time we saw you at the TPY Central bursary award, we were concern about your health as we saw that you were walking with difficulty, not knowing you were probably recovering from a medical procedure. It was great seeing you up and well again, and even testing the NB running shoes for SAF ;). Do take good care of yourself as we understand the heavy reasonability which you are carrying on your shoulders. Please know that even though many Singaporeans love to complain, there are also many out there who are appreciative of what the government has done, and is continuously doing for its people.
Here is wishing you a wonderful weekend.
May you and your family be blessed with good health, peace and joy, always.

Resident of Blk 153 TPY Central

To the managers, officers and staff of Bishan-Toa Payoh Town Council

With Love, Thank You.

View Image

Mdm Wong

Dear Joshua

Further to my verbal thank you with you on December 2, 2021, I would like to thank you with an email, appreciating your effort in helping to clear the passageway.

Your cleaning staff has done a good job to clean and tidy the passageway, since the owner did not take any action on the due date (30 November 2021) of the notice to do the clearing and cleaning.

I am grateful for your kind attention to resolving this matter. Keep up your good effort. Thank you once again. Have A Blessed Merry Christmas and A Happy New Year.

Evelyn Tan

I wish to write in to express my heartfelt appreciation and thanks to the Town Council team for following up on my feedback and the staff who came over to repair the spring-return mechanism of the chute at level 20. I am also grateful for the great efforts of the Town Council team for making the environment here a great place to live in. Thank you.

Edwin Chia

   I would like to write this email to compliment Mr Damion Foo for his efficient work .Recently new neighbour had moved to my next unit @ Bishan Street 11 and they have habit of smoking frequently. Due to that my mother who is 90 years old has been coughing more lately and as a result I need to resolute by closing my door. This action has disrupted the true meaning of a residential area where it should be conducive and peaceful to live in. Mr Damion Foo receive my complaints and he take into action by sending a letter to my neighbour to remind them. I would like to show my appreciate to him through this letter. WELL DONE

Mr Tay

Had an issue with the kitchen drainage pipe a couple of weeks ago. The PO in charge, who sadly i did not get his name even though we kept in contact to solve the issue, promptly identified the issue as a choke. Issue was raised up on friday. He wanted to come by the next day but I rejected his offer and insist him to come down on a weekday instead as it's not an urgent case. Monday he came by, identified the root cause and activated the plumber to settle the choke at level 1. Thanks to him the choke was cleared off before the problem worsen. This PO do have the resident's problem as his priority, know the signs of common issues, and is quick to solve the issues. This sort of PO is hard to come by, and I hope he won't get over worked to a burnt out stage as many PO in other town council faces. It's nice to have him in charge of this zone. Thank you!

Mr Chew

Ms Rolynn &你的工作人员的帮助和支持谢谢你们👾……🙏🏼㊗️你们工作顺心平安🤗

SOH PEK HAR

I would like to compliment the Bishan Toa-Payoh Town Council quick actions taken after I log an incident via the One Service App.

I observed there are a lot of unattended/abandoned plants under the Bishan Block 229.  Town Council did a quick check on this matter and was able to communicate to those plants owner.  A notice was hanged up on the plants and highlighted that “...This is an infringement to the Town Council by-laws 12(1)...” and provided a deadline of removal by 15 Jun 2021.

I am looking forward that Town Council will remove all those plants after 15 Jun 2021 and restore the clean and tidiness of our community. 

Town Council, well done so far and let’s keep our Bishan clean and tidy.

Kelvin To

Dear Lorraine,

Many many thanks for your work and the people on the ground.
I am sure many residents will appreciate your hard work.
I definitely felt the difference in not getting any bites these few days.
I am thankful for that.  I am even more grateful that you are keeping me posted.
As a resident, I will also be trying very hard to ensure I do not create any breeding grounds for mosquitoes.

Thanks and stay safe!

Ai-Li 

Hi team,

I would like to give compliment to 2 workers at Blk 163 Bishan who came to help me with my bulky items removal. 

In fact, I saw one of the workers couple of times. He is really hardworking and diligent with his works even late at night. So, I hope that TC should promote him and give him better role to recognize his great work done! 

Thanks.

Jason

Dear Mr Freddie, 

We would like to express our appreciation and gratitude to Mr Andy Ang, Property Executive of Bishan-Toa Payoh Town Council for his excellent work and support to Toa Payoh East Zone 6 RC, particularly to Blk 261 to 264 Toa Payoh East.

It is indeed great to have Mr Andy Ang taking charge of the estate and keeping the common areas in a good and clean condition. From the feedback I have received from many residents and RC members, Andy has been relentlessly helping residents to resolve their issues and has been very patient in attending to their feedback. We are also appreciative that Andy has often attended to our messages and calls after office hours to resolve the problems faced by the residents through the RC's chatgroup. Even earlier today, he responded promptly to a feedback on dumping of debris at Apex. 

We would like to thank Mr Andy Ang for his good work and support and we look forward to work with both yourself and Mr Andy Ang to make our estate a better place.

Thank you.

Mr Shawkat Ali

Dear Bishan-Toa Payoh Town Council, 

I would like to give my compliment to the officer who is in charge of our block. Andy has been patient dealing with the cases reported. 

To Andy: Thank you and keep up the excellent work you are doing!

Chris

Dear Sir,

Please accept my grateful thanks for the CNY festive goodies which were kindly handed to me yesterday afternoon by your goodself, Mr Chong.

Thank you and I wish you, Mr Chong, Mr Wong and your families a very happy, healthy and successful year of the Ox.  

Please also extend my appreciation to all Bishan-Toa Payoh Town Council Members/Management, the staff members of Bishan East - Sin Ming Division Citizens' Consultative Committee and also to the Committee Members of Bishan East - Sin Ming CCC Community Development & Welfare Fund Committee.

Yours gratefully,

Ms Cheah

Hi Fen,

I would like to say there is marked improvement in the design of the 2021 desktop calendar compared to 2020's. At least the photos are well taken and there are design elements in the header of each month. Finally it doesn't look like a DIY project by some layman who has no design sense. Hope to see more well designed calenders in the future. Thank you.

Cyrus

We (residents) like to express our sincere appreciation & gratitude to Mr Mohd Farhan (8 years - Longest serving Property Executive in Bishan North Zone 4)  for his dedication services to keep in our area SAFE and his effort on Pest Control. The following was what he did for our zone during COVID-19 period this year 2020.
- Repaired the centre divider (curb stones) on our service roads & painted white for heading & ending of the dividers (visible during wet & dark nights), especially for elderly drivers having poor vision at night.
- Personally led the cleaners on rats & mynahs population control (I saw with my own eyes).
- Clearing obstacles displayed 24/7 that occupied the public corridor by shop tenant. During heavy rain, passers-by were unable to walk (Social Distancing Measures) and thus risking the spread of the infectious COVID-19 Virus.
- Empathy attitude towards residents' need on home-grown fruit trees along Marymount Road.
- Immediately removed loosen damaged bind metal rod that dangles (dangerous and may be fatal when hit on elderly head).

Thank you Mr Mohd Farhan for serving our Zone 4 for the past 8 years and we wish you good health and happy working in other areas. We definitely welcome you back in Zone 4.

Mr David

I would like to show my appreciation and thank your Ms Vanessa Lim for responding to my feedback so quickly that sign boards are put up at the Bishan Neighbourhood Park in front of Blk 186 and 187 to advise visitors to the park to lower their voices after 10pm. I hope this will help to bring peace and quietness to the surrounding area. Another point worth praise mentioning is that the neighbourhood park is being maintained very well recently. Please keep it up, and help extend my appreciation to all your staff and contractors.

Mr Loke

Dear Bishan-Toa Payoh Town Council,

Thanks so much for the update. I would like to commend on the speedy action of the workers and town council. The workers came to replace the box for the meter a few hours after the email was sent. Really appreciate it :)

Thank you.

Whee geok

Dear Wei Tian,

Thank you so much. The issue has been resolved. I am very appreciative of your help to make this happen. Please also help me convey my appreciation to the contractor.

Melvin

I would like to appreciate your staff from the call centre for his competent/patience/helpful services rendered to me through phone while my whole house electricity was down. He thought me step-by-step how to operate within few minutes it was back in order again. Thanks you so much. Well done!

Shelley

I would like to compliment the officer from the call centre who answered my call and Mr Teo who followed up on my case on 28 June, regarding a leaking stop valve. They were both very prompt in taking action and solving my problem. Once again, thank you for your excellent service.

Lily

Dear Ms Ou Yang,

I am grateful for your speedy service and capability in keeping the environmental comfortable for Singaporeans in Bishan estate.

Nari

Hi Bishan-Toa Payoh Town Council,

Thank you for your email reply. I would like to applaud the Town Council for always being so prompt and responsive. Really appreciate it. Kudos to Bishan Town Council officers and team.

Daphne

I called Town Council for assistance as I saw huge swarm of insects swirling outside the windows of my home's living room. Your staff clearly demonstrated how competent she was in managing the issue. she made effort to continuously engage me on her action plan. She clearly has the right attitude towards work. She knows the importance of engagement via communications. Good job. Veron, thank you for putting together such an effective, competent and responsible team!

Ms Ong

I would like to give an excellent satisfactory comment to the fast response to my feedback on the block rubbish chute odour issue. I noticed the TC staffs doing water flushing to the chute from the top down and washing at the bin areas. Keep up the good job. You have my thumb up!! Thank you for the fast response.

Mr Choo

I am writing to express my sincere appreciation and gratitude that in spite of the present situation, I have noticed that every day without fail, the corridors are swept clean and block washing still proceeds without interruption. As I am now working from home, I have noticed the town council workman who sweeps the corridor every day without fail. Thus the cleanliness and upkeep of the block has gone on smoothly with no interruption. The same goes for block washing and refuse removal. I thank you that cleanliness is still maintained. Thank you for maintaining the block and also for looking after the men who go about tirelessly in their work with their face masks on daily. It really heartens me. Thank you.

Charles

My purpose to send you the email is to let you know of a cleaner going the extra mile.
Yesterday morning I was trying to change the punctured tyre of my car. Steven, a part time cleaner from Bishan-Toa Payoh Town Council, came over to assist. He practically did the changing of the punctured tyre for me. I would like to thank him for the extra mile and Bishan-Toa Payoh Town Council in having compassionate staff who goes the extra mile to assist the residents. Thank you.

Mr Lim

My compliment to your Property Officer at Bishan-Toa Payoh Town Council. I had submitted feedback on several occasions. Noted that she has been understanding and prompt attending to the issues. Once again, thank-you for your prompt action and professionalism.

Mdm Choo

This morning, I was jogging near RGS when I felt sick and both knees start to weaken, and very hungry out of the sudden. One of your staff was nearby and I requested the location of the nearest police post to ask for help. Out of her pocket, she bought me an energy drink from a vending machine. I was not carrying a phone or cash. After the drink, I was well enough to walk back home. Please thank her on my behalf. I will make time to drop by to return her the money.

Mr Ng

To the managers and staff of Bishan-Toa Payoh Town Council:

Best Wishes and With Love

View Image

Mdm Wong

Dear Sir,

We had earlier reported to BTPTC on water leakage from the rooftop garden onto our unit's kitchen and its adjoining bedroom back in May 2020. With the easing of the lockdown and the foreign workers cleared of Covid-19, BTPTC's contractor's workmen were able to carry out waterproofing works on the said rooftop on 24 Aug 2020 (Mon).

But immediately on the next morning, a group of gardening workers carried out gardening works on the said rooftop. We were concerned whether there was sufficient time for the waterproofing material laid to be dried up in less than a day.

As Mr Chew, the Property Executive in charge of our block was relinquishing his duties in BTPTC, we wrote to Mr Zulkiflee on 27 Aug 2020 (Thurs) expressing our concern. Immediately on the next day, Mr Zulkiflee came down to inspect the waterproofing works on the rooftop. We had the privilege to invite him to our unit to view the damage caused to our kitchen and its adjoining bedroom.

We were impressed and thankful for Mr Zulkiflee's professionalism and technical expertise, that after viewing the said kitchen and its adjoining bedroom and another climb-up to the rooftop, more critical areas on the rooftop needed to be addressed to rectify the water leakage issue from the rooftop garden.

In addition, we were pleasantly surprised that BTPTC's contractor came down the next day, following Mr Zulkiflee's inspection on 28 Aug (Fri), to carry out more waterproofing areas on the said rooftop.

We would like to put on record our deepest appreciation to Mr Zulkiflee for both his professionalism, and prompt and immediate action to our concerns.

David