Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline (24 Hours)

1800 241 7711

A A A

Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline

(24 Hours)

1800 241 7711

CNY 2025

Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline (24 Hours)

1800 241 7711

A A A

Town Council Hotline

(During Office Hours)

6259 6700

EMSU Hotline

(24 Hours)

1800 241 7711

Our Offices

  • Toa Payoh Office

    Blk 125A Lorong 2 Toa Payoh,
    #01-134 Singapore 311125

    Email: prm@btptc.org.sg

  • Operating Hours

    Mon to Fri : 8.00am to 5.30pm
    (Payment counters close at 5:00pm)

    Sat, Sun & Public Holidays : Closed

  • Bishan Office

    Blk 197 Bishan Street 13,
    #01-585 Singapore 570197

    Email: prm@btptc.org.sg

  • Operating Hours

    Mon to Fri : 8.00am to 5.30pm
    (Payment counters close at 5:00pm)

    Sat, Sun & Public Holidays : Closed

Meet Our MPs

Dr Ng Eng Hen

Dr Ng Eng Hen

Minister for Defence
MP for Bishan-Toa Payoh GRC (Toa Payoh Central)
Elected Member of Bishan-Toa Payoh Town Council
Adviser to Bishan-Toa Payoh Grassroots Organisations

Facebook: https://www.facebook.com/ngenghen
Email: ng.enghen@yahoo.com.sg

Meet-The-People Session

Blk 178 Toa Payoh Central #01-238/240 Singapore 310178
Every Tuesday from 7 pm to 9 pm (Except Public Holidays)

Contactless e-Meet-The-People Session

Email: Toa.Payoh.Central@pap.org.sg
(Please provide Name as per NRIC, Address, Contact, Appeal Details)

  • Dr Ng Eng Hen
  • Mr Chee Hong Tat
  • Ms Gan Siow Huang
  • Mr Chong Kee Hiong
  • Mr Saktiandi Supaat

From Our Residents

  • I am writing to commend Andrew for his exceptional service and dedication in resolving an urgent water flow issue we experienced at our house. On 30 December evening, we encountered a sudden problem with the water flow in our house: when the master toilet shower was turned on, the other taps in the house either have no water or very little water flow. We contacted EMU for assistance. Andrew responded promptly, and he also followed up personally with us late into the night, showing genuine concern for our water supply, understanding how crucial it was for our daily needs. His attentiveness and commitment to resolving the issue were clear throughout the process. Despite PUB’s efforts on 31 December to replace the water valve and meter, the issue persisted. However, Andrew remained proactive and reassured us that he would coordinate with PUB, HIP, and TC to conduct an on-site visit. On 7 January, a team of six men arrived and discovered a small sand sediment blocking the pipe, which, once removed, restored the water flow to normal. We are very grateful for Andrew's effort and quick action in handling the situation. His professionalism made a real difference in resolving the issue. It’s rare to experience such a high level of commitment from government agencies, and we truly appreciate the service he provided. Andrew’s efforts reflect the excellent service your team provides. Thank you. We also appreciate the combned effort from PUB and HIP team to come together and discover this issue.

    Henderik and Ling Ling

  • On 14 Dec 2024, I went over to Blk 9 to check on my sister's flat as she was overseas. At 7.20 am, I took the lift which only opened on specific floors. When I walked out of the 9th floor, I saw broken pieces of glass all over the floor outside the lift. As residents might step onto the broken glasses, I quickly called EMSU hotline trying to report the case. Understandably, the line was busy as it was very early morning and before office hours. So, I took the lift down to the 1st floor to look for town council cleaner. I was delighted to find the cleaner around the letterbox sweeping the floor at 7.30 am. I requested him to follow me up to the 9th floor to clear the broken glasses. He attended to my request immediately. As he has started to carry out his cleaning duties at early hours in the morning, I could get his help. I wish to commend him for his hard work in serving the estate.

    Khoo Choon Yan